Privacy Policy
Committed to protecting personal information and the privacy of our clients. We collect, use, and protect your data transparently and in compliance with applicable laws.
Last updated: 06/02/2026
Types of Data We Collect
Personal Information
Name, email, phone number, address
Project Information
Service requirements, documents, content
Technical Data
IP, browser, cookies, logs
Security Measures
SSL/TLS Encryption
All transmitted data is securely encrypted
Firewall & IDS
Firewall and intrusion detection systems
Regular Backups
Frequent data backups to ensure safety
Access Control
Only authorized staff can access data
Your Rights
1. Introduction
Security Commitment
Hoang Trung Digital is committed to protecting the privacy and personal information of our clients. This privacy policy explains how we collect, use, store, and protect your information.
Scope of Application
This policy applies to all services provided by Hoang Trung Digital, including websites, applications, and other related services.
Acceptance of Policy
By using our services, you agree to the terms of this privacy policy. If you do not agree, please do not use our services.
2. Information We Collect
Personal Information
Full name, email address, phone number, company/personal address, payment information (account number, card details), business information (tax code, business license).
Technical Information
IP address, browser type, operating system, access time, referring website, cookies, and similar tracking data.
Project Information
Service requirements, website content, images and documents related to the project, contact information during project execution.
3. How We Collect Information
Direct Collection
When you fill in a contact form, register for a service, send an email or make a phone call, sign a contract, and provide project documents.
Automatic Collection
Through cookies, web beacons, and similar tracking technologies when you visit our website.
Collection from Third Parties
From business partners, payment service providers, and social media platforms (if you connect your account).
4. Purpose of Use
Service Delivery
Processing orders and fulfilling contract services, communicating about project progress, technical support and warranty.
Service Improvement
Analyzing user behavior to improve our website and services, market research and new product development.
Marketing & Communications
Sending information about new services, promotions, and news (only with consent), sending newsletters and useful materials.
Legal Compliance
Meeting requirements from competent state authorities, protecting the legitimate rights of the company and clients.
5. Information Sharing
No Sale of Information
We commit not to sell, lease, or exchange your personal information with third parties for commercial purposes.
Sharing with Partners
Hosting and domain providers, payment services, analytics and marketing tools (Google Analytics, Facebook Pixel), subcontractors (if required for the project). All partners must comply with confidentiality obligations.
Legal Requirements
We may disclose information when required by law, court order, or competent government authorities.
6. Information Security
Technical Measures
SSL/TLS encryption for all transmitted data, firewall and intrusion detection systems, periodic data backups, regular security updates.
Administrative Measures
Strict access control, only authorized personnel can access information, staff training on information security, confidentiality agreements with all employees.
Liability Limitation
Although we apply the best security measures, no system is absolutely secure. We cannot guarantee 100% security for data transmitted over the internet.
7. Your Rights
Right of Access
You have the right to request to view the personal information we are storing about you.
Right to Rectification
You have the right to request correction or update of inaccurate personal information.
Right to Erasure
You have the right to request deletion of personal information (unless we have a legal obligation to retain it).
Right to Opt Out
You have the right to opt out of receiving marketing emails at any time by clicking the unsubscribe link in the email.
Right to Complain
You have the right to file a complaint with the competent data protection authority if you believe your rights have been violated.
8. Data Retention
Retention Period
We retain your personal information for as long as necessary to provide services and comply with legal obligations. Typically: Customer information: 5 years after contract expiry, Project information: 3 years after completion, Technical data: 12 months.
Data Deletion
After the retention period expires, we will safely delete or anonymize your information.
9. Cookies & Tracking Technologies
What are Cookies
Cookies are small text files stored on your device when you visit a website.
Types of Cookies We Use
Essential cookies: Ensure the website functions normally. Analytics cookies: Help us understand how users use the website (Google Analytics). Marketing cookies: Display ads relevant to your interests.
Managing Cookies
You can manage or delete cookies through your browser settings. However, disabling cookies may affect your website experience.
10. International Data Transfers
Data Storage
Your data is primarily stored in Vietnam. However, some of our services may use servers located abroad.
Data Protection
When transferring data abroad, we ensure that appropriate security measures are applied in accordance with Vietnamese law.
11. Children's Privacy
Age Requirement
Our services are not directed at children under 16. We do not intentionally collect personal information from children.
Parents
If you are a parent and discover that your child has provided personal information to us, please contact us to have that information deleted.
12. Policy Updates
Policy Changes
We may update this privacy policy from time to time to reflect changes in business operations or legal requirements.
Change Notification
Important changes will be notified via email or website announcements at least 30 days before taking effect.
Acceptance of Changes
Your continued use of services after the new policy takes effect means you accept those changes.
13. Contact
Contact Information
If you have any questions about this privacy policy or wish to exercise your rights, please contact us via: Email: [email protected], Phone: 0974 838 004, Address: Duong Ba Trac, District 8, Ho Chi Minh City.
Response Time
We will respond to your request within 7 business days from receipt of a valid request.
Security Commitment
We are committed to protecting your personal information using the most advanced technical and administrative security measures. All data is encrypted and stored securely to international standards.
Questions About Privacy?
If you have any questions about our privacy policy or wish to exercise your rights, please contact us.
- Email: [email protected]
- Phone: +84 974 838 004
- Address: Dương Bá Trạc, quận 8, TP. Hồ Chí Minh